FAQ’s

Communal Cremation is for those who wish to provide peaceful aftercare for their loved one following their passing but don’t necessarily want their individual pet’s ashes returned to them. Your companion is cremated along side other cherished pets and their ashes scattered in Camperdown and surrounds. Our Communal Cremation Package includes a Certificate of Cremation via email at no additional cost to you. –  Should you wish, we can retain a portion of these ashes and return them to you in one of our More Than A Mate scatter tubes for a small fee.

Private cremation is a for those who wish to receive individual after care for their loved one. Our team members are available to assist you to commemorate the life of your beloved pet. We have strict protocols and processes in place to ensure you only receive your pets ashes. We have an extensive range or urns and memorabilia to help you memorialise the life your pet lived. All Private Cremation Packages include one of our personalised bags, a More Than A Mate scatter tube and a certificate of individual cremation.

Deciding whether to choose home burial or cremation for your family member is a deeply personal decision. 

If you are considering burying your pet at home it is important to note: if your pet was euthanised at your local vet clinic, the anaesthetic used during the procedure has the potential to be toxic and harmful to other animals and wildlife. In this scenario we would definitely suggest cremation as the preferred option.

Cremation also makes sense for those who are renting their home. If you have buried your pet at home and then need to move, you will have to leave your beloved pet behind. 

We all love our pets so much, they become extremely loved and cherished members of the family. When the time comes for them to leave us, we want to memorialise their life as we would any other family member. The days of burying your pet in the back yard with a home made cross are long gone. I think this is why pet cremation has increased so much in popularity. There is a vast range of urns and memorabilia available to commemorate the life of your pet. We can now memorialise them in a way that is as individual as they are.

At More Than A Mate, we provide our customers with our QR code, this can be found on our business cards and brochures. Scan the code to be directed straight to our website, there you will find our contact information as well as information on products and services provided.

We understand that we are a service that is not needed until we are.

We encourage our customers to take their time in filling out the Booking Form. We understand the difficulty associated with making decisions whilst grieving. We will keep your cherished companion safe for you until such time as you are ready to make the necessary decisions. 

When the time comes, simply scan our QR code, go to our Booking Form and answer the questions. Once the form is submitted, we will be notified and can then make the necessary arrangements. 

Our More Than A Mate Booking Form provides us with all the information we require to proceed without the need to bother you with questions in your time of grief.

For some people having their pet with them at home when they pass is an important part of the grieving process. If you are planning to have your pet euthanised at home or simply wish to have more time with your pet to say goodbye. You can book a pre-arranged time with us to come and collect your pet on a day and time to suit you. You can contact us via email: info@morethanamate.com.au by phone or SMS on 0417240957 at any time or by filling out our Booking Form on our website.

Office hours are:
8.30am – 5.30 Monday to Friday.
Closed – Weekends & public holidays.

Our pickup service hours are the same as our office hours. Pick ups can still be arranged outside of these days and hours at a small cost.

At More Than A Mate we provide a collection service. We can pick  up from your home or from your local veterinary clinic.

We have a purpose built Final Farewell room at our facility. If you want to bring your beloved pet to us, you can make use of this room. You can take all the time you need to say your final goodbye before handing your cherished companion over to us. Please contact us by email or phone to arrange a suitable time. We will need to ensure one of our team is at the facility to meet you.

We offer cremation services for all household pets: dogs, cats, birds, fish, turtles, snakes, guinea pigs, goats, chickens, ducks, rabbits, hermit crabs, lizards, mice and rats – We can cremate the smallest animal up to large breeds of dogs. At this stage, our facility can’t accommodate horses or ponies. If you are unsure if your pet is suitable for cremation due to its size, please don’t hesitate to contact one of our friendly team members.

We encourage you to cremate your loved one with their favourite possessions – toys, blankets, collar or harness. Simply add this detail in the notes section of our Booking Form on our website. Alternatively, you can contact us and we can make a note of your wishes.

At More Than a Mate we completely understand everyone deals with grief differently. It is never easy losing your best friend. 

We all go through grief at some point in our lives. It is important to remember there are many resources available to us. It could be as simple as reaching out to family and friends. There is no need to grieve alone. If you don’t feel like talking to someone on the phone you can google pet loss support services Australia and see if anything appeals to you.

Here is a list of additional resources:

24/7 Pet Loss Support Line – 1300 431 450
Griefline – 1300 845 745
Beyond Blue – 1300 224 636